Return Policy
At Universal Home & Tech, we stand behind every product we sell. Whether you’re purchasing a used laptop, a new smartphone, or a branded fashion item, we want you to feel confident with your purchase. That’s why we offer a clear, fair, and simple return policy.
✅ Return Period
We offer a 14-day return window for all eligible items, starting from the date of delivery.
✅ What Can Be Returned?
You can return a product if:
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The item is damaged, defective, or not as described
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The product is unused and in its original packaging
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It includes all original accessories, manuals, and receipts
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For clothing, it must be unworn, unwashed, and tags intact
❌ What Cannot Be Returned?
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Products showing signs of misuse, modification, or accidental damage
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Items returned after 14 days
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Clearance, heavily discounted, or final sale items
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Products missing packaging, accessories, or serial numbers
🔁 How to Initiate a Return:
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Contact Us: Email or WhatsApp our support team with your order number and reason for return
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Receive Instructions: We’ll send you the return address and packaging guidelines
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Ship the Product: Use a tracked courier and share the tracking ID with us
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Inspection & Refund: Once we receive and inspect the item, we’ll issue a refund within 5–7 working days
Note: Return shipping costs are the buyer’s responsibility unless the return is due to our error.
We’re committed to fair resolutions and your long-term trust.
